Jeff and I put our email addresses in every book that we write together, invite our readers to comment, and do our best to cope with the resulting influx of comments and e-mail. A few days ago I opened my inbox to see a message with the following and incredibly ominous subject line:
non thank you for the worst chapter ever written
“Oh boy!” I thought, when I got around to reading the message that evening (I’d been in all-day meetings in Pittsburgh the day it showed up and was too apprehensive as to its contents to want to open it up to take my medicine while sitting in a room with six other people on whose good opinion I depend for a substantial chunk of my income).